SHIPPING POLICY
In most instances goods are shipped within 24-48hrs after an order is complete. However, custom artwork such as Personalized Pet Portraits are created to order and typically take 8-10 business days to complete.
All items ship fully insured. Tracking information will be supplied once applicable carrier has taken possession of the parcel.
If your order has been shipped, but you have not received your order, it is your responsibility to notify US via telephone, in writing or email info@nameurfarm.com within 10 days of receipt of the shipment confirmation so that we can raise a claim with our contracted courier company.
You must inspect the goods on delivery or collection. If you identify any postal damages or shortages, you must inform us by telephone or email within 72 hours of the goods being delivered.
RETURN & EXCHANGE POLICY
All orders placed on this website are subject to our Privacy Policy and Returns & Refunds Policy. We hope that you are delighted with everything you buy from us, we also understand that there circumstances outside our control which will require an item to be returned.
Refunds & Exchanges
You may return goods within 14 days of the item being signed as delivered, or the delivery being confirmed by the courier for a full refund – you will need to pay the cost of returning the items. Upon inspection we will as appropriate repair, exchange or refund the goods or part of them.
We will be under no liability or further obligation in relation to the goods if:
a. You fail to provide notice as set above, and/or
b. You make any further use of such goods after giving notice under the clause above relating to damages and shortages and/or
c. A defect arises from normal wear and tear; and/or
d. A defect arises from misuse or alterations of the goods, negligence or wilful damage or any other act by you.
NOTE: We are unable to offer refunds or exchanges for personalised items, unless faulty.
Returns
If a return is required you must contact us first to receive an (RMA) Returned Merchandise Authorization and specific mailing instructions.
Once an RMA is received It is your responsibility to ensure that all returns are packaged securely (in the original packaging when possible) to prevent any damage in transit back to us.
We will not accept any responsibility for any loss/damage or breakages in addition to your original fault during transit of the return. We ask that you raise this independently with the courier company and will assist with any photographic evidence as required.
We always recommend that you send recorded delivery and inform us of the tracking number.
If an exchange or repair cannot be provided, refunds will be processed back to the original payment method within 14 days of the goods have been confirmed arriving back to us.